Skylar

Check out our Help Center to learn more about how to manage your subscription, learn about product information, and more.

Skylar FAQ | How can we help?

If you have points but don't see the option to redeem them at checkout, it's possible that you're logged into Shop Pay which doesn't allow for point redemptions. Please try the following to redeem your points:
Click on "Check out as guest" (located under the Pay Now button) so you're logged out of Shop Pay
Log completely out of Shop Pay by following the steps listed here: https://help.shop.app/hc/en-us/articles/4665100672276-Log-out-everywhere-from-Shop-Pay
Try placing your order in incognito mode, or clearing your cookies before checking out
If you're completely logged out of Shop Pay and still don't see the option to redeem your points, please reach out to us at hello@skylar.com with a screenshot of your cart so we can help further.

I'm having trouble redeeming my points

We’ve got you covered! Take our Scent Quiz to find your perfect match. Don’t worry, we offer free exchanges within 30 days if you change your mind!

Need help finding the right scent for you?

Shipping

At the moment we currently only offer standard shipping for all of our US contiguous and international customers. We currently do not ship to Hawaii or Alaska. Due to a regulations change with our shipping carrier we are unable to offer expedited shipping.

We also ship to the UK, Australia, Canada, and France. Please note, due to a regulations change with our shipping carrier, we are currently unable to ship our full size 50mL perfumes to the UK, Australia, and France. These countries can still purchase our travel size 10mL rollerballs.

You can find more information here!

Returns

As part of our 30-day happiness guarantee, we offer a no-hassle return or exchange policy within 30 days of receiving your order. You may return or exchange your item for any reason during that time. Products must be returned in new or gently used condition. Please note that your original shipping charge (if any) is not refundable. 

All orders purchased before August 26, 2021 are only eligible for a return and can not be exchanged because those products have been discontinued. All discontinued products can only be returned if it's still within our 30-day happiness guarantee, and can not be exchange.

You can set up your return or exchange here.

What is your shipping and return policy?

If you join the Scent Club, you'll receive 20% off other Skylar products and first access to new products.

You can also refer a friend! Give your friends $10 off on their first order of $25 or more, and you get $10 (in points) for each successful referral. To send a referral, scroll down to the Dream Reward “Refer-a-Friend” section, where you will find the box to enter your friend’s email address. 

Your friend will receive a unique promotion code in their email to apply to their first order. Once they have successfully placed their order, you will receive $10 in your Dream Rewards account. To view the terms and conditions please click here.

Get more information

Order + Shipping

Returns and Exchanges

Product and Ingredients

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