Skylar

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Skylar FAQ | How can we help?

Where can I find more information on shipping and delivery?

What shipping method do you offer?

Do you ship internationally?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Shipping

How do I make changes or cancel my order?

How do I track my order?

My tracking link doesn’t have any information. Is something wrong?

There is an issue with my order. What can I do?

My Orders

Order + Shipping

What is your 30-day happiness guarantee?

How do I return or exchange my order?

How long will it take to process my refund?

I purchased Skylar products from a store. Can I set up a return or exchange?

Returns & Exchanges

Returns and Exchanges

How does Skylar claim to be hypoallergenic or safe for sensitive skin?

What ingredients are in your scents?

Where are your scents made?

How is Skylar eco-friendly and how should I recycle the bottles?

Do you test on animals and are your products vegan?

Are your products vegan?

Are your products gluten-free?

General

What changes were made with the newer bottles?

Which Skylar scent is right for me?

How do I layer my scents?

How can I extend the wear of my scents?

What is the shelf life of Skylar scents?

Fine Fragrances

What are your candles made of?

What are the benefits of soy coconut candles?

How are your candles eco-friendly and sustainable?

How long do your candles burn for?

How do I care for my candles?

Candles

How do I use the Hair and Body Mist?

What’s the difference between eau de toilette and eau de parfum?

Is the Hair and Body Mist eco-friendly and recyclable?

Is the Hair and Body Mist also vegan, cruelty-free, and hypoallergenic?

How long does the Hair and Body Mist last?

What is the shelf life of the Hair and Body Mist?

Can the Hair and Body Mist be shipped internationally?

Hair and Body Mist

Product and Ingredients

What is the Scent Club?

How do I sign up for the Scent Club?

When will I be billed for the monthly scent club?

I'm new to the Scent Club! When will my first box ship?

I love the monthly scent I received, can I order more, and for how long? Do they come in full sizes?

Scent Club

How do I cancel my membership?

How do I update my shipping or billing information?

How do I skip, swap, or add more products?

Managing My Scent Club Account

Subscriptions

Do I earn points on my birthday?

Will purchases made in the past qualify for earning points?

What are the exclusions for earning points?

Earning Points

How do I redeem my points?

Do points expire?

Can points be transferred to another account or be combined with another account?

What are the exclusions for points and referral credit?

Can my points be combined with other promotional offers?

I’ve redeemed points on an order that I ended up returning. Will I get my points back?

What if I don't see the option to redeem my points?

Redeeming Points

How does the referral program work?

Refer-A-Friend

Dream Rewards and Referrals

What payment methods do you accept?

What is Klarna and how does it work?

Are all site prices reflected in US Dollars?

Payment

What is Catch?

How Catch works?

How do I sign up?

Is Catch free?

How does the sign up bonus work?

Are there any restrictions on my Catch credits?

How will I redeem my credits?

How does Catch make money?

About Catch

Catch Payments

Where can I find your current offers and promotions?

Where do I enter my promo code?

My promo code isn’t working, what’s wrong?

Promotional Offers

How do I buy a gift card?

I have a gift card can it be used towards my Scent Club?

Gifts and Gift Cards

Payments, Offers, and Gift Cards

How can I contact Skylar?

What stores do you currently sell at?

Do you wholesale your products?

General Questions

How do I sign up for your email list?

How do I unsubscribe from the email list?

Help! I can’t access my account.

My Account

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Categories

Order + Shipping

Returns and Exchanges

Product and Ingredients

Subscriptions

Dream Rewards and Referrals

Payments, Offers, and Gift Cards

General