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Returns & Exchanges

What is your 30-day happiness guarantee?

As part of our 30-day happiness guarantee, we offer a no-hassle return or exchange policy within 30 days of receiving your order. You may return or exchange your item for any reason during that time. Products must be returned in new or gently used co

How do I return or exchange my order?

You can create your own return label here or email [email protected]. Please fill out what you would like to exchange your item for. Once you receive the label, please drop off your gently used product to your local UPS. Once received at the warehouse

How long will it take to process my refund?

Once received at the warehouse, processing can take up to 3 business days. Due to extra precautions our warehouse has been taking, returns/exchanges can now take up to 6 days to process once received. Refunds can only be posted to the original form o

I purchased Skylar products from a store. Can I set up a return or exchange?

We are not able to set up returns or exchanges with Skylar products that were purchased outside of Please reach out to their customer service team for assistance.